Le Domaine de Rochebonne has opened its doors again following the Covid 19 confinement and we are looking forward to welcoming our guests. We would like to reassure our guests that we are taking every precaution possible to avoid contamination. 

We have invested in professional grade disinfection equipment and products and we are abiding to a strict protocol which will be followed rigorously before each arrival and after each departure.

In order to protect our guest as well as ourselves, in accordance with the local authorities we have taken the following precautions:

COVID-19 safety measures for our GITES

Your arrival

The reception desk ( newly created for 2020) will sadly not be open to minimize the risk of contamination to another guest. Upon your arrival please phone us so that we can come and greet you outside and show you to your accommodation.

We request that our guests respect a distance of minimum 2 metres from another guest or a member of staff.

We will be providing an unopened hydro-alcoholic hand sanitizer to each party upon arrival as well as one face mask for each guest within each party. 

We are here to make sure you have everything you need and are available anytime if there is something missing or you need anything, but we kindly request that you don’t come round to our office / home but contact us by phone or SMS If there is anything you need. Of course if you see us outdoors on the grounds then don’t hesitate to chat if you need anything. 

Entrance and exit.

Our gites 1 to 7 and the Studio all share the same main entrance gate as well as the small back woodland gate*. Both these gates must be kept closed at all times so please take precautions when opening and closing the gate. We advise to use disposable tissue or wipe provided which you must put in the bin provided each side of the gate. 

At each entrance to the property there will be hand sanitizer and / or hand washing facilities. You must use these every time you enter the property even if you have been out only for a few minutes.

Cleaning

Le Domaine de Rochebonne staff will enter the rental after each guest’s departure to carry out the end of stay clean* and to disinfect the rental from top to bottom following a strict government issued checklist.

Upon departure, each guest must leave all the interior and exterior doors as well as windows and skylights of the rental wide open regardless of the weather. We will provide door stops in the event of a windy day. 

*The end of stay clean for our gites is not included in the price. We charge 100€ if you don’t want to carry out the end of stay clean yourselves.

Bed linen and towels 

In these circumstances we encourage guests to bring their own bed linen and towels but for those who will be hiring our bed linen and towels we request that at the end of your stay the beds are to be stripped and all laundry to be put in a plastic bag that we will provide so that our staff do not come into direct contact with the laundry. Once the plastic bag is full it must be tied shut and left outside the rental regardless of the weather. 

Exceptionally during this period, for guests who have hired our towels and bed line we will not be making the beds for your arrival, but you will be given your laundry in sealed sterile plastic bags. Our laundry will have been washed at minimum 70 degrees Celsius. 

Each guest will receive upon arrival a set of disposable bed linen which must be put on the bed before the bed is made. 

Arrival and departure times 

Due to the extra time required to ensure everyone’s safety we have been obliged to modify the check-in and check-out times. Check out must be before 10am and no check ins will be allowed before 4pm. 

Communal areas such as pools and play areas will be cleaned and disinfected twice a day, everyday and a maximum number of people at any time will be imposed. 

Most importantly, remember to wash your hands very frequently. As we all know this is the key to slowing down the virus. 

We’re looking forward to welcoming you soon. Kindest regards. Will and Johanna. 

COVID-19 safety measures for The CHATEAU

Your arrival

The reception desk ( newly created for 2020) will sadly not be open to minimize the risk of contamination to another guest. Upon your arrival please phone us so that we can come and greet you outside and show you to your accommodation.

We will be providing an unopened hydro alcoholic hand sanitizer to each party upon arrival as well as one face mask for each guest within each party. 

We are here to make sure you have everything you need and are available anytime if there is something missing or you need anything, but we kindly request that in view of the COVID-19 situation that you don’t come round to our office / home but contact us by phone or SMS If there is anything you need. 

Entrance to the property 

The Chateau has its own private entrances and are not shared with anyone but guests of that party. 

Cleaning

Le Domaine de Rochebonne staff will enter the rental after each guest’s departure to carry out the end of stay cleaning and to disinfect the rental from top to bottom following a strict government issued checklist.

Upon departure, each guest must leave all the interior and exterior doors as well as windows and skylights of the rental wide open regardless of the weather. We will provide door stops in the event of a windy day.  

Arrival and departure times 

Due to the extra time required to ensure everyone’s safety we have been obliged to modify the check-in and check-out times. Check out must be before 10am and no check ins will be allowed before 4pm. Of course if you arrive before you are welcome to park and enjoy the grounds and swimming pool. 

Most importantly, remember to wash your hands very frequently. As we all know this is the key to slowing down the virus. 

We’re looking forward to welcoming you soon. Kindest regards. Will and Johanna.